Privacy Policy

Privacy Policy

Effective Date: 06/14/2026
Last Updated: 06/22/2026

​

Nona Faye respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit a form, request support, volunteer, donate, or communicate with us.

​

This Privacy Policy is intended to provide a general explanation of our privacy practices. As our organization grows, we may update this policy to reflect changes in our services, website, technology, legal requirements, or internal procedures.

​

1. Who We Are

Nona Faye is a nonprofit organization focused on connecting seniors, families, volunteers, and community resources. Our website is intended to help visitors learn about our organization, request support, volunteer, donate, and contact us.

​

2. Information We May Collect

We may collect personal information that you choose to provide to us, including:

• Name

• Email address

• Phone number

• Mailing address or service location

• Information about a senior, family member, caregiver, or person requesting assistance

• Volunteer application information

• Donation information

• Messages, questions, or other information submitted through our website forms

• Communication preferences

• Any other information you voluntarily provide to us

If you submit a request for support, you may choose to provide information about care needs, mobility limitations, safety concerns, household needs, or other personal circumstances. Please only provide information that is necessary for us to understand and respond to your request.

We do not ask for Social Security numbers, bank account information, full medical records, or other highly sensitive information through our general website forms. Please do not submit that type of information through the website unless we specifically request it through a secure and appropriate process.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website platform, analytics tools, or other service providers. This may include:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the website

• Referring website

• General location information

• Cookies or similar tracking technologies

​

This information helps us understand how visitors use our website, improve the site, prevent misuse, and maintain security.

​

4. How We Use Information

We may use the information we collect to:

• Respond to questions, messages, and requests

• Review requests for assistance or support

• Communicate with seniors, family members, volunteers, donors, and community partners

• Process volunteer applications or interest forms

• Process donations and provide donation-related communications

• Send updates about our organization, if you choose to receive them

• Improve our website, programs, outreach, and services

• Maintain records for nonprofit, tax, accounting, reporting, or compliance purposes

• Protect the safety, security, and integrity of our organization, website, volunteers, donors, and the people we serve

• Comply with applicable laws and legal obligations

​

Submitting a request through our website does not guarantee that Nona Faye will be able to provide services, volunteer assistance, referrals, or resources. Requests may be subject to review, eligibility, availability, and follow-up.

​

5. Donations and Payment Information

If you make a donation through our website, your payment may be processed by a third-party payment processor. Nona Faye does not store full credit card numbers or full payment account information on its own systems.

​

Donation processors may collect and process information necessary to complete your donation, such as your name, billing information, payment details, email address, and donation amount. Their use of your information may be governed by their own privacy policies and terms.

​

We may use donation information to process donations, send receipts, maintain records, communicate with donors, and comply with nonprofit, tax, accounting, and legal obligations.

​

6. How We Share Information

We do not sell personal information.

​

We may share information when reasonably necessary with:

• Website hosting and technology providers

• Donation and payment processors

• Email, phone, text messaging, or communication platforms

• Volunteer coordination tools

• Analytics or website performance providers

• Professional advisors, such as accountants, attorneys, consultants, or insurance providers

• Community partners or service providers, when appropriate to respond to a request and only as reasonably necessary

• Government agencies, regulators, law enforcement, or other parties when required by law or necessary to protect safety, rights, or security

If we refer someone to a third-party organization, community resource, volunteer, or service provider, we may share limited information needed to help coordinate that referral or support. We try to limit shared information to what is reasonably necessary.

​

7. Volunteers and Service Requests

If you submit a volunteer form, we may use your information to evaluate your interest, contact you, coordinate opportunities, maintain volunteer records, and support safety and program operations.

​

If you submit a request for assistance for yourself or someone else, you confirm that the information you provide is accurate to the best of your knowledge and that you have permission to share information about another person if you are submitting on their behalf.

​

Because our work may involve seniors and potentially sensitive personal circumstances, we take care to limit access to request information to people who reasonably need it to review, respond to, or coordinate support.

8. Email, Phone, and Text Communications

If you provide your email address or phone number, we may contact you about your request, volunteer interest, donation, application, or other communication with Nona Faye.

​

You may ask us to stop sending non-essential communications at any time. However, we may still contact you when necessary to respond to a request, process a donation, coordinate volunteer activity, maintain records, or comply with legal obligations.

​

9. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to help the website function, understand visitor activity, improve performance, and support basic analytics.

​

You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

We do not currently respond to browser “Do Not Track” signals. Some third-party services used on our website may collect information about your activity over time and across different websites, subject to their own privacy practices.

​

10. How We Protect Information

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, form, email system, or electronic storage method is completely secure.

Please avoid submitting highly sensitive information through general website forms or email unless it is necessary and appropriate.

​

11. How Long We Keep Information

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to requests, coordinating services, maintaining donation and volunteer records, complying with legal or accounting obligations, resolving disputes, and operating our nonprofit.

​

When information is no longer needed, we may delete, archive, anonymize, or securely store it according to our internal practices and legal obligations.

​

12. Your Choices and Requests

You may contact us to request that we review, correct, update, or delete certain personal information we maintain about you, subject to legal, safety, accounting, nonprofit recordkeeping, and operational limitations.

​

To make a privacy-related request, contact us at:

Email: [Insert privacy/contact email]
Mailing Address: [Insert mailing address, if desired]

We may need to verify your identity before responding to certain requests.

​

13. Third-Party Links

Our website may link to third-party websites, donation platforms, community resources, social media pages, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

​

Please review the privacy policies of any third-party websites or services you use.

​

14. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

​

15. Medical, Legal, Financial, and Emergency Information

Nona Faye does not provide emergency services, medical care, legal advice, financial advice, or guaranteed caregiving services through this website.

​

If you are experiencing a medical emergency, safety concern, abuse, neglect, or urgent care need, please call 911 or contact the appropriate emergency service provider.

​

Information submitted through our website is not a substitute for professional medical, legal, financial, or emergency assistance.

​

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

​

17. Contact Us

If you have questions about this Privacy Policy or how Nona Faye handles personal information, please contact us at:

Email: info@nonafaye.org
Mailing Address: 4930 Campus Drive, Newport Beach, CA 92660

​

EIN: 41-3757486